Frequently Asked Questions
How can I link my Metro Card with OYE! Rickshaw App?
You can link your Metro Card with the OYE! App by following a few simple steps:
1. Go to "My Metro Cards" section in the App.
2. Tap your Metro Card on the driver's device.
3. Then click on "Get OTP"
4. Share this OTP with your driver.
Can I unlink my Metro Card in the App?
You can de-link your Metro Card with the OYE! App by following a few simple steps:
1. Go to the "My Metro Cards" section in the App.
2. There click on "Deactivate".
Congrats!!! Your Metro Card is de-linked now.
If I lost my Metro Card and my paytm is linked to it, what should I do?
If you have lost your Metro Card and your PayTM is linked to it, then it is strongly suggested that you unlink your Metro Card. If your Metro Card is not delinked, then someone else might use your card and the money will then be deducted from your PayTM.
Can I link multiple Metro Cards to the same number?
Yes, you can link multiple Metro Cards to the same mobile number.
How will my OYE! pass be applicable if I have multiple Metro Cards linked to the same mobile number?
If you have multiple Metro Cards linked to the same mobile number, then you can use any Metro Card for the ride. Your OYE! Pass will be applicable for all the Metro Cards linked to your mobile number.
If I have multiple Metro Cards, how will I identify from which Metro Card is my ride started?
You can identify your Metro Cards by naming them. Click on the 'My Metro Cards'. Now you can name your cards.